Refund Policy

At Lilipopad, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our advertising platform.

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

• The advertising campaign has not yet started.
• There has been a technical error on our platform that prevented campaign delivery.
• The campaign was canceled before any traffic was delivered.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• The campaign has already delivered traffic as intended.
• Violation of our terms and conditions or advertising policies.
• Chargeback attempts without prior communication with support.

3. Refund Process

To request a refund, users must contact our support team within 7 days of the transaction. All refund requests are subject to review and approval.

4. Payment Method and Timeframe

Approved refunds will be issued to the original payment method within 5–10 business days.

5. Contact Us

If you have any questions about this Refund Policy or need assistance, please reach out to our support team through the contact form.